Listening Without Interrupting
Be fully present and let other people finish their thoughts before you jump in.
It makes others feel heard and . . . it helps you learn more.
Admitting When You're Wrong
Own up to your own mistakes.
Shows humility (and courage) and build team respect.
Show that you value growth.
Giving Credit Where It's Due
Celebrate your team's wins and recognize the individual and the group efforts.
Sharing success motivates others and makes them feel valued.
Making Decisions Without Overthinking
Don't get stuck chasing perfection.
Act on the best information you have and adapt as needed.
Over time you can make the good better, and the better best.
Give Honest Feedback With Compassion
Tough feedback doesn't have to hurt.
Put the problem into a helpful context.
Lead with empathy so people can learn, grow, and improve.
Saying "No" to Protect Focus
Prioritize what matters most.
Saying no to distractions helps your team stay on track, time and budget.
Defending Your Team
Stand up for your people, even when it's tough.
It builds trust, loyalty, and a stronger, more confident team.