Intergenerational brand management

The Harry Rosen brand is over sixty years old now. Because it served my father’s generation so well it now serves my generation as well as two younger generations of customers as well. Harry Rosen has rightfully earned gobs of valuable brand equity in the Toronto area with their reputation for superior apparel and service. This is a smart little brand that has its shit together.

But now this.

A really dumb banner above their entrance that really says: "we're under new, stupid and inexperienced (brand and ad agency) management".

While the message is all wrong I bet the price was perfect.

HINT: when you’re working with intergenerational brands, you need to review the brand's design and copy across all relevant generations – as though you're working with different languages. In this case what may be considered profound to a younger generation is bullshit to an older one.